Christmas Orders & Deliveries
By placing an order,
you agree to the following:

 

 

  • Our loyalty card discounts to not apply to Christmas products. 
  • Please note that our shop front will NOT be open. All orders are to be placed online only.
  • Orders placed early will be given priority when requesting delivery and pick up dates. You may request a preferred delivery date but this will ultimately be determined by us. Delivery of Christmas products will occur between the 9th - 17th of Dec 2020. We will confirm with you your delivery date once our delivery schedule has been put together.
  • If you wish to request a delivery date or pick up date, please do so in the comments section in the cart overview before proceeding to check out. Please note that this will not guarantee your requested date.
  • If you wish to pick up your order in-store, please note that Christmas orders are to be picked up between the 22nd and 24th of December. Orders will be needed to be picked up BEFORE 12pm on the 24th. Any orders left in store will not be refunded. You may request to pick up your order on an earlier date. Pick ups are during regular business hours only. Refer to our contact us page for this information. Please note that our store is closed on Sunday’s and Monday’s, including during the Christmas period.
  • If ordering hams & gammon, please note that you will have until the 22nd of November  2020 to place your order. We will not be accepting any late orders.
  • The products we deliver will be frozen with the only exceptions being ham, bacon and cold meats. Everything will be vacuum packed with weights and use by dates on the labels. If you open the vacuum packaging, the use by date is no longer applicable. 
  • Always defrost your products in the refrigerator to ensure food safety
  • Once the products are removed from the vacuum packaging, never leave any product in plastic in the fridge as this will compromise the shelf life. 
  • If for any reason the vacuum packaging has failed or there is a hole in the vacuum bag, treat the product as a “fresh” product and treat it accordingly. 
  • Our orders are dispatched in cardboard cartons, not foam eskies. The cartons will not keep the products cold once they are removed from refrigeration. We do not leave cartons at your front door. If you instruct us to do so, we will not be held responsible for anything that occurs to your order. 
  • If you are having your order delivered and are unsure that you will be home on the day of delivery, please leave sufficient eskies outside for the driver to repack your order into it. If there is not enough room in what you have left out for the driver, the order (or part of the order that will not be in the esky) will be returned to the shop. There will be an additional fee for the courier company to come back to Mundaring that the customer will need to pay. 
  • If any part of your order is returned to our shop, it is your responsibility to pick the order up from the shop and pay the additional courier company fee prior to receiving the products. 
  • Under no circumstances will we allow you to cancel your order and receive a refund once your order has been placed. Nor will there be delivery fee refunds once your order is loaded onto the couriers vehicle. 
  • Our metro delivery service will cover the area between Butler and Mandurah. If you are outside this area, additional freight company charges will apply. Please use the regional shipping option when prompted at check out. We will arrange the freight and contact you with the cost as soon as we know what it will be. If you prefer to know the freight cost prior to placing an order, please email us and we will look into it for you.