Terms & Conditions

Christmas Orders & Deliveries
By placing an order,
you agree to the following:

 

  • Our loyalty card discounts do not apply to Christmas products. 
  • Our delivery schedule for Christmas week 2025 is as follows:
    • Wednesday 17th - North run (as per normal north run)
    • Thursday 18th - Local/ central (as per normal local run)
    • Friday 19th- South (as per normal south run)
    • Saturday 20th - North run (as per normal north)
    • Sunday 21st - Local/ central (as per normal local run)
    • Monday 22nd -South (as per normal south run)   
  • Orders placed early will be given priority for delivery. DELIVERY schedule is FIXED. We are going to each run area twice over the 6 days leading up to Tuesday 23rd so make sure all orders are in ASAP.
  • CUT OFF Dates— 
    • For deliveries: 19th of December. We will only accept Christmas delivery orders until the 19th of December in order to make it to the set delivery schedule.
    • For pick up: 23rd of December. Christmas orders must be picked up by 5pm, 23rd December. Shop is closed starting the 24th.

 

  • NO ONE'S HOME TO RECEIVE? Please leave esky out. Otherwise, the order will be returned to our premises in Mundaring and it will need to be picked up before 5pm on 23rd December . There will be no refunds on orders returned to the shop and we will hold the order until January 31 then dispose of it  if it has not been collected. 
  • PICK-UP ORDER? Pick ups are during regular business hours (Tuesday to Friday, 8am - 5pm). Please note that Christmas orders are to be picked up by 5pm, 23rd of December. Please ensure that you include your desired pick up date when placing your order. Any orders left in store will not be refunded. You may request to pick up your order on an earlier date. 
    • The products we deliver will be frozen with the only exceptions being ham, smoked turkey breast, bacon and cold meats. Everything will be vacuum packed with weights and use by dates on the labels. If you open the vacuum packaging, the use by date is no longer applicable. 
    • Always defrost your products in the refrigerator to ensure food safety
    • Once the products are removed from the vacuum packaging, never leave any product in plastic in the fridge as this will compromise the shelf life. 
    • If for any reason the vacuum packaging has failed or there is a hole in the vacuum bag, treat the product as a “fresh” product and treat it accordingly. 
    • Our orders are dispatched in cardboard cartons, NOT foam eskies. The cartons will not keep the products cold once they are removed from refrigeration. We do not leave cartons at your front door. If you instruct us to do so, we will not be held responsible for anything that occurs to your order. 
    • If you are having your order delivered and are unsure that you will be home on the day of delivery, please leave sufficient eskies outside for the driver to repack your order into it. If there is not enough room in what you have left out for the driver, the order (or part of the order that will not be in the esky) will be returned to the shop. It will be your responsibility to collect your order from the store. Refunds will not be given under any circumstance. 
    • If any part of your order is returned to our shop, it is your responsibility to pick the order up from the shop by 5pm, 23rd December. 
    • Under no circumstances will we allow you to cancel your order and receive a refund once your order has been placed. Nor will there be delivery fee refunds once your order is loaded onto the delivery vehicle. 
    • Our metro delivery service will cover the area between Yanchep and Dawesville.
    • Regional Customers - please place your order by the 1st of December to be delivered by freight. Please note we cannot guarantee your order will arrive in time due to 3rd party freight companies. Please call us in store on 9295 1067 to organise freight.